Job Description
Solution Deployment & Integration:
- Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments (on-premises, hybrid, and cloud).
- Provide interoperability expertise with multi-vendor infrastructure (Cisco, Juniper, Palo Alto, Fortinet, etc.).
- Maintain and optimize network telemetry collection (NetFlow, IPFIX, OTEL, SNMP, packet capture).
Customer Engagement & Success:
- Lead design workshops, deployments, and knowledge transfer sessions.
- Translate customer requirements into scalable, high-performing LiveAction architectures.
- Train and mentor operations staff; develop runbooks, SOPs, and post-engagement documentation.
Technical Expertise & Troubleshooting:
- Diagnose and resolve complex deployment, configuration, and performance issues.
- Collaborate with engineering, support, and product teams to escalate and resolve challenges.
- Analyze logs, flow data, and packet captures for troubleshooting.
About BlueCat
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .