Proactively manage and respond to support tickets.
Understand, interpret, reproduce, and diagnose customer problems.
Firstup's mission is to improve the employee experience. With over 17 million employees served daily across 40 of the Fortune 100 companies, they are experts in workforce communications and technology, aiming to make work better for every worker.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Efficiently manage and resolve a high volume of technical support tickets.
Provide friendly, professional customer service while troubleshooting issues.
Collaborate with internal teams to escalate and resolve complex technical issues.
12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Serve as the primary technical support contact for customers, triaging and resolving tickets.
Create and refine product rules to address customer issues and drive incremental improvements.
Monitor product performance using Hex, SQL, and internal dashboards, identifying trends.
Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.
Monitor and respond to alerts and events from various tools, jobs, applications, and platforms
Work with internal and external service providers to resolve issues
Maintain operations
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first. We’ve built a remote-first culture rooted in trust, transparency, and belonging.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Deliver consistently exceptional customer experiences to every Webflow user.
Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
Webflow is building the world’s leading AI-native Digital Experience Platform, and they're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.
Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.
Troubleshoot technical issues, speaking with customers about their needs, questions, and concerns.
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues.
Streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience.
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
Help customers with user support, troubleshooting, and configuration.
Document cases in the case management system.
Share knowledge and best practices with colleagues.
Easit is a Swedish product company that develops software for organizations that internally or externally deliver service and support. They have a team setting the standard for really good customer experiences, offering influence and development opportunities.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
StackBlitz is behind WebContainers, the technology that runs Node.js in the browser. They're a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development, with over a million developers using their blazing-fast online IDE every month.