Source Job

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Become a subject matter expert on the Iterable platform and build internal tools.
• Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.

Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Provide post-launch technical support for the Oracle project, including troubleshooting and user training.
• Respond to technical inquiries, propose solutions, and coordinate with the development team.
• Create operational documentation, optimize support processes, and improve customer satisfaction.

Coin Market Cap Ltd is a company in the tech industry. The job posting does not mention company size or culture.

• Provide advanced support and product expertise to largest customers.
• Perform root cause analysis, debugging and troubleshooting across Atlassian products.
• Participate in customer-facing calls communicating progress updates and action plans.

Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.

• Serve as the technical advisor for enterprise-level customers.
• Troubleshoot application issues, debug Java code, and optimize database performance.
• Collaborate with support teams and customers to drive technical solutions.

Jobgether is a platform that uses AI to match job seekers with companies. They focus on rapid, objective, and unbiased application reviews to identify top talent for hiring companies.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Assist in delivering day-to-day IT support, maintaining corporate systems.
• Diagnose and troubleshoot hardware, software, and network issues.
• Maintain accurate records of company-managed IT assets.

Vannevar is a defense technology company building AI to deter adversaries and focuses on algorithmic speed and foresight. They are a small agile team combining world-class engineers with veteran strategists focused on mission impact, user empathy, and disciplined growth.

• Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
• Develop and test new software functionality and configuration in UAT.
• Create and maintain reports and exports from the software application.

Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.

• Administer and maintain all SQL databases, ensuring performance, reliability, and data integrity.
• Support and maintain custom-developed applications, including systems built using Java.
• Conduct analysis and evaluation of new and existing computer systems.

Connection Services provides IT solutions. They are looking for a Network Engineer to join their Technical Staffing Division.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

• Develop and implement scalable and performant solutions.
• Partner with Engineering Managers, Product Managers, and stakeholders throughout Aledade to develop and execute technical roadmaps using Agile processes.
• Create secure, maintainable, performant, correct, scalable, and stable solutions to the complex and unique challenges in the healthcare industry.

Aledade is a company that maintains, improves, and expands web applications and data pipelines. They are looking for engineers who create secure, maintainable, performant, correct, scalable, and stable solutions to the complex and unique challenges in the healthcare industry.

• Providing remote virtual, telephone, chat, and email support for employees.
• Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
• Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Endeavor to respond to all customer requests in a timely manner while improving customer experience

SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.

• Manage client-facing application production support and incident resolution.
• Perform technical troubleshooting, software deployment, and system monitoring.
• Collaborate with DevOps and IT teams to drive operational excellence.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.

• Monitor and coordinate incident resolution, supporting escalation processes.
• Evaluate and approve change requests, leading LCAB meetings.
• Handle user access requests, ensuring PSA compliance.

Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.

• Answer IT support calls and resolve tickets via phone or Teams.
• Manage and resolve user tickets received via email.
• Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.

• Handle incoming technical support customer requests escalated by front-line support.
• Serve as a customer care agent for an assigned customer base or product area.
• Research and troubleshoot customer requests, analyze needs and determine problem source.

Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.