Technical Customer Care Specialist II

Responsibilities:

• Handle incoming technical support customer requests escalated by front-line support.
• Serves as a customer care agent for an assigned customer base or product area.
• Responds to customer inquiries received via telephone or online.

Qualifications:

• Able to work independently and as a team to deliver on individual and business goals
• Strong problem-solving capabilities
• Excellent communication skills (verbal and written), with strong interpersonal skills and attention to detail.

Preferred:

• Experience using SQL to investigate and resolve complex customer issues by querying internal databases is strongly preferred.
• Strong analytical skills with the ability to translate SQL query results into actionable recommendations for support and product teams is strongly preferred.