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• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

As an L2 Software Support Engineer, you will be a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product. This role is focused on advanced troubleshooting, incident response, and problem management. This role is ideal for a technical problem-solver who thrives on diagnosing and resolving complex issues across cloud infrastructure, networking, and data systems.

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.

• Provide technical support and interact with customers daily.
• Manage support cases from beginning to end.
• Develop and maintain relationships with customers to help them be successful.

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads trusted by more than 2,000 customers.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

• Manage and support data pipelines, ETL processes, and analytics platforms, ensuring reliability, performance, and accessibility.
• Implement data validation, quality checks, and performance tuning using SQL and Python/Shell scripting.
• Develop and maintain monitoring and observability solutions using tools like Datadog, Grafana, and Prometheus to track system health.

This position is posted by Jobgether on behalf of a partner company.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.

• Provides Tier 1 and Tier 2 application and infrastructure support for the VA Lighthouse program.
• Analyzes system and pipeline logs, escalates issues, and ensures high availability of services.
• Collaborates with engineering teams to support CI/CD processes and system operations.

VetsEZ is an equal opportunity employer.

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

Run the production environment by monitoring availability and taking a holistic view of system health. Build software and systems to manage platform infrastructure and applications. Improve reliability, quality, and time-to-market of our suite of software solutions.

NICE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

Provide expert-level technical support and troubleshooting for escalated incidents related to cloud infrastructure and managed services. Contribute to the design, implementation, and maintenance of complex cloud environments for clients. Communicate effectively with clients to understand their needs and provide technical guidance.

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Design, implement, monitor and maintain Sysdig's Infrastructure at scale on different clouds and on-prem. Collaborate with development teams to improve system reliability, performance, and scalability. Participate in on-call rotation, respond to incidents, conduct root cause analyses, and implement preventive measures.

Sysdig helps organizations secure innovation in the cloud with runtime insights, open innovation, and agentic AI, trusted by over 60% of the Fortune 500.

Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.

NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.

• Interact with customers to identify and resolve technical issues efficiently and professionally.
• Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
• Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.