Source Job

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.

Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.

• Manage and optimize custom FIAs for PLD, determining data fields, logic, and mappings for accurate reporting.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, partnering with Engineering/Dev.
• Serve as the technical owner during campaign setup, ensuring data, segmentation, tagging, and reporting requirements are ready prior to launch.

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

• Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
• Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
• Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.

PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Builds and grows relationships with technical staff and senior management.
• Partners closely with product management to ensure customer requirements are logged and prioritized.
• Ensures that all cases opened for their accounts are being actively worked on toward resolution.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, they believe in the transformative power of automation. Their global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.

• Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
• Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
• Build knowledge assets by developing and maintaining comprehensive technical documentation.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team.

• Deliver technical expertise and product demonstrations customized to prospect requirements and use cases.
• Develop comprehensive customer profiles through technical discovery sessions to understand their technical/functional/security requirements mapping with their business objectives.
• Proactively identify opportunities to optimize deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.

Trustonic's products aim to make a difference across the world, ensuring things like access to internet-enabled smartphones and integrity of vehicles and devices. It is a fast-moving global technology company that celebrates its diversity and is looking to do the right thing.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

• Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
• Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
• Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.

Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Endeavor to respond to all customer requests in a timely manner while improving customer experience

SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.