Technical Account Manager

The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery.

Data & Integration Responsibilities:

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Manage rep-to-territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution.

Platform & System Enablement Responsibilities:

• Maintain sample integration workflows used with partners, product, or internal systems.
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.

Execution Support & QA Responsibilities:

• Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev.
• Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Communicate technical risks, dependencies, and lift to the broader pod.