Similar Jobs

See all

Product Manager, Data & Machine Learning Products

MissionWired

US

Analytics Data Science SQL

Software Engineer

Agile Defense

Java Kubernetes Docker

Paid Media Manager

Givebutter

US

Google Ads LinkedIn Ads Meta Ads

Director of Sales Development Representatives

Deepgram

Sales B2B SaaS Leadership

VP of Product

Teramind

Product Management Cybersecurity SaaS

The role involves providing white-glove service, technical support, and executive-level communications to customers. The candidate must be adept at building relationships, resolving technical issues, and working proactively on support cases.

  • Technical Issue Resolution: Determine how to resolve technical issues, collaborating with Product and Engineering teams for data/hardware/process changes.
  • Root Cause Analysis: Investigate and determine the root cause of errors/bugs, tracing data inconsistencies and reporting them to Senior TAMs/Backline Support Engineering/Engineering.
  • Customer Relationship Management: Serve as the primary technical point of contact for Motive’s Strategic/Enterprise/Mid Market Accounts. Take end-to-end ownership of customer issues, ensuring timely resolution and exceeding expectations.

Motive

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

Apply for This Position