As a Technical Support Specialist, you will be the main point of contact for issues and questions about Motive. You will provide assistance via calls and emails, and will have the opportunity to define Motive’s support processes and work with the team to develop and scale the Technical Support function. You will answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address, collect customer support requests and bugs and relay findings to the product and engineering teams and evaluate existing tools.