Job Description
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.
You will perform email, chat and voice support, answering inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours. Also, you will collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues, as well evaluate our existing tools and work with engineering to develop tools to enable this function to scale
About Motive
Motive empowers those that run physical operations with tools to make their work safer, more productive, and more profitable.