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Europe

  • Deliver technical and industry thought leadership to customer’s decision makers.
  • Architect compelling solutions using Torq’s workflows based on customer needs.
  • Maintain a deep understanding of the Torq solution and product roadmap.

APIs Python Bash Automation Security

20 jobs similar to Technical Support Engineer - Costa Rica EMEA

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Europe

  • Engage with customers to ensure their success in their automation journey leverage of the Torq solution.

Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

  • Guide customers on their automation journey.
  • Provide expert technical support.
  • Collaborate with product and engineering teams.

Torq provides agentic AI security solutions. They are experiencing rapid growth with a collaborative culture, recognized as one of Forbes’ Best Startup Employers in America.

Mexico

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

US

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

US

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

US

Support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation. This role is hands-on with APIs, Postman, and platform configuration. Learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.

PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.

US

  • Enable TAC teams with training and Q&A.
  • Ownership of critical issues by driving the technical aspect of customer cases.
  • Identify supportability and usability requirements for new products.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

$12,000–$18,000/mo
Unlimited PTO

  • Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

Serve as the technical owner for complex enterprise accounts. Build trusted relationships with IT, architects, and operations stakeholders. Architect and oversee scalable, secure, observable API integrations.

PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.

$119,182–$145,829/yr
Europe Unlimited PTO

  • Partner with sales to provide technical expertise and identify opportunities.
  • Develop and deliver tailored HackerOne platform demonstrations.
  • Analyze customer feature requests to inform the product roadmap.

HackerOne unites AI solutions with security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems.

$70,000–$70,000/yr
EMEA Unlimited PTO 11w maternity

  • Communicate directly with customers via our Support Center.
  • Triage a diversity of support tickets as well as work on process improvement.
  • Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.

Pakistan

  • Resolving technical issues by collaborating with Product and Engineering teams.
  • Investigating and determining the root cause of errors and bugs.
  • Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

Israel

  • Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
  • Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
  • Collaborate with product and engineering teams to shape the product roadmap based on customer feedback and emerging trends.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$40,000–$60,000/yr
Mexico Unlimited PTO

  • Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
  • Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
  • Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

US Unlimited PTO 12w maternity 12w paternity

As a Solutions Engineer, you will be a key player in Spreedly's pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. You will lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities.

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually.

South Africa Unlimited PTO

  • Deliver technical expertise and product demonstrations customized to prospect requirements and use cases.
  • Develop comprehensive customer profiles through technical discovery sessions to understand their technical/functional/security requirements mapping with their business objectives.
  • Proactively identify opportunities to optimize deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.

Trustonic's products aim to make a difference across the world, ensuring things like access to internet-enabled smartphones and integrity of vehicles and devices. It is a fast-moving global technology company that celebrates its diversity and is looking to do the right thing.

India

  • Provide directions in technical and non-technical terms to solve customer issues.
  • Take ownership of customer issues, including troubleshooting and escalation.
  • Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Latin America North America Unlimited PTO

As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.

This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.

APAC

  • Provide advanced technical support for APIs, SDKs, and cloud-based products.
  • Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
  • Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

  • Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
  • Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
  • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.