Technical Support Engineer Latin America / NAMER

Responsibilities:

• Respond to and resolve customer inquiries via email, chat, and support ticketing systems.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Collaborate with Product and Customer Success teams to escalate and resolve complex issues.

Requirements:

• Experience in technical support, customer-facing roles, or SaaS support environments.
• Familiarity with basic programming concepts and, ideally, some JavaScript knowledge.
• Strong written and verbal communication skills with a focus on clarity and empathy.

Benefits:

• Competitive salary with market-adjusted rates based on experience.
• Inclusive benefits package.
• Remote work flexibility, with stipends for home office setup.