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Trustonic
Trustonic
6 open remote positions
Trustonic makes smartphones affordable for the many by providing the world's most secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion and growth. They pride themselves on a culture code that celebrates diversity and recognizes that great working environments are essential to success.
PTO Distribution
6 of 6 jobs
Unlimited PTO
6 jobs (100%)
Benefits Overview
6 of 6 jobs
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Open Positions
Unlimited PTO
Lead and empower the Technical Operations team to ensure seamless execution of testing, provisioning, and service requests. Oversee device testing, certification, and provisioning workflows, maintaining high accuracy and adherence to SLAs. Drive process improvements and automation, including GenAI solutions, to create a more scalable and efficient operational environment.
SQL
APIs
Git
Linux
Bash
Execute mobile device testing and certification to ensure quality standards. Create and maintain customer accounts and OEM tenant setups. Process customer service requests within agreed SLAs and follow operational runbooks.
Technical Support
Zendesk
JIRA
Python
Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance. Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions. Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
API Integration
SaaS
Team Leadership
Customer Relationship Management
Technical Account Management
Lead customer relationships and technical support for Trustonic solutions across APAC. Take ownership of complex issues, coordinate internal teams, and drive resolution. Understand customer roadmaps, influence product direction, and support adoption and growth.
API Integration
SaaS
Customer Relationship Management
Lead, coach, and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC. Act as a senior technical advisor, ensuring customers successfully adopt, implement, and grow their use of Trustonic solutions. Drive operational excellence by building scalable models, removing bottlenecks, and monitoring customer health to improve team efficiency.
Team Leadership
Pre-Sales
Customer Onboarding
Technical Account Management
API Integration
Partner with commercial teams across APAC to provide technical expertise and consultative solutions throughout the sales cycle. Lead technical discovery, design end-to-end solutions, and deliver tailored product demonstrations to customers. Build trusted relationships with customers and stakeholders, translating complex technical concepts into clear business value.
Sales Engineering
Solution Design
API
Cloud Architecture
SaaS