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Enablement of the TAC teams by assisting with both ad hoc Q&A and structured training throughout the year.
Ownership of critical issues by focusing on the technical aspect of the case and working with the TAC case owner and engineering on replication and verification.
New product development by identifying supportability and usability requirements for new products during the design phase.
Develop and deliver training materials for TAC to stay up to date with technical details on Palo Alto Networks' products and industry.
Develop tools for TAC for better visibility and troubleshooting.
Palo Alto Networks
Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.