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• Guide customers on their automation journey.
• Provide expert technical support.
• Collaborate with product and engineering teams.

Torq provides agentic AI security solutions. They are experiencing rapid growth with a collaborative culture, recognized as one of Forbes’ Best Startup Employers in America.

In this role, you will be an integral part of the Field Engineering team, dedicated to helping customers maximize the benefits of our innovative security hyperautomation platform. Your technical expertise and problem-solving skills will play a vital role in ensuring client success, while you collaborate with a talented global team. Your contributions will be crucial in shaping our offerings based on customer feedback and industry trends.

This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly.

• Engage with customers to ensure their success in their automation journey leverage of the Torq solution.

Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life and committed to shaping the future of cybersecurity.

• You will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.
• You will play a key role in defining technical solutions that secure a customer’s key business imperatives.
• You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They are a company built on challenging and disrupting the way things are done, and they’re looking for innovators who are as committed to shaping the future of cybersecurity as they are.

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Owns the entire customer journey from onboarding to value realization to value expansion, measuring specific metrics.
• Acts as the ‘voice of the customer’ inside the company and becomes a trusted advisor on cyber risk.
• Becomes a SAFE platform expert, helps customers become self-sufficient, and ensures alignment with best practices.

SAFE Security is building CyberAGI — a system of intelligence that autonomously predicts, detects, and remediates threats. They empower individuals and teams with freedom and responsibility, operating with radical transparency and a commitment to continuous learning.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Guide customers through the Xpanse product journey by understanding their technical ecosystem.
• Troubleshoot customer issues and analyze SOC ecosystems to identify integration opportunities.
• Collaborate with internal teams to improve processes and scale operations.

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

• Serve as a trusted technical advisor for customer accounts, guiding adoption and usage of cloud security solutions.
• Design and deliver customized use cases aligned with customer goals, using a consultative approach to maximize ROI.
• Troubleshoot technical issues and collaborate with internal teams to influence product roadmap based on customer feedback.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Manage onboarding and implementation for customers, acting as the project manager.
• Partner with customers to create and execute effective data and messaging strategies.
• Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.