Customer Success Manager

Role responsibilities include:

• Overseeing customer outcomes engagement for customers, understanding their needs and challenges.
• Ensuring customers are technically healthy and using the most recent product versions.
• Identifying criteria for assisting customers by using Success Plays in the Success Platform.

Qualifications to be successful in this role:

• Having 5+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.

Additional benefits:

• Sales positions generally offer a competitive On Target Earnings (OTE)
• Variable/incentive compensation.
• Work with ServiceNow teams to improve product adoption and increased footprint