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• Serve as a trusted technical advisor for customer accounts, guiding adoption and usage of cloud security solutions.
• Design and deliver customized use cases aligned with customer goals, using a consultative approach to maximize ROI.
• Troubleshoot technical issues and collaborate with internal teams to influence product roadmap based on customer feedback.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

• Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
• Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
• Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.

Push Security is dedicated to defending organizations in the browser, where work and attacks happen. They are defining the future of Browser-based Threat Detection and Response, with a team of world-class red and blue team experts.

Deliver successful consulting engagements across multiple Risk offerings while maintaining a high degree of customer satisfaction. Perform qualitative and quantitative risk assessments using industry-recognized frameworks. Provide advisory services to GuidePoint customers to help mature their cyber risk management and information security programs.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
• Own the full partner journey—from initial onboarding and training through renewals and growth.
• Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.

The Technical Account Manager acts as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services. Works closely with CISOs, Security Architects, Security Engineers, and Operations teams to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. Increases customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.

Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer future.

• Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
• Coordinate with internal teams to ensure project requirements are met on time and within scope.
• Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.

Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Drive value realization, adoption, and optimize customer workflows during the post-sales journey.
• Lead technical onboarding sessions and educate customer teams on product capabilities.
• Partner with customers to architect workflows and integrations tailored to their unique processes and goals.

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences.

Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.

VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.

Manage and oversee the implementation of SOC projects, ensuring all aspects meet or exceed customer expectations. Coordinate and manage all project phases from inception to completion, including planning, execution, monitoring, and closing. Serve as the primary liaison between customers and internal teams, ensuring clear and effective communication.

Joining aDvens means joining a European leader in Cybersecurity, but above all it means joining specialists who are passionate about protecting organizations.

• Manage onboarding and implementation for customers, acting as the project manager.
• Partner with customers to create and execute effective data and messaging strategies.
• Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Serve as the primary executive-level contact for strategic accounts.
• Drive customer adoption and expansion through outcome-based success planning and proactive engagement.
• Act as a voice of the customer internally, influencing product roadmaps, services, and overall strategy.

At 1Password, we’re building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.