Job Description

Responsibilities:

Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.

Qualifications:

You have previously built or led a CS function through the specific scaling pains of a high-growth startup.
Proven track record of owning net retention and renewals without losing the "trusted advisor" relationship with the customer.
You have a personal toolstack and a proven framework for managing complex projects and customer risk.

Why Push?

Work with a passionate, mission-driven team building the future of SaaS security.
Flexible, remote-first work environment.
Competitive compensation and equity package.

About Push Security

Push Security is dedicated to defending organizations in the browser, where work and attacks happen. They are defining the future of Browser-based Threat Detection and Response, with a team of world-class red and blue team experts.

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