Job Description
Team Leadership:
- Lead, mentor, and develop a team of high-performing customer-facing professionals.
- Set performance expectations and provide detailed guidance to exceed those expectations.
- Improve on frameworks, methodologies, and tools to power team growth.
Customer Engagement:
- Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
- Work with the CSM team to uncover customer use cases, workflows, and pain points.
- Serve as an executive sponsor for key accounts, ensuring strategic alignment and strong relationships.
Strategic Alignment:
- Work closely with other Customer Experience teams, Sales, RevOps, Product, Engineering, and Marketing to ensure seamless customer engagement.
- Own customer management, customer retention and health metrics, ensuring proactive engagement.
- Manage to KPIs: Establish key metrics and report to leadership on KPIs to track team performance.
About Dragos
Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.