Principal Customer Success Manager

This role involves several key responsibilities:

• Serve as the primary contact for strategic accounts, fostering long-term relationships built on trust and value.
• Drive customer adoption and expansion through outcome-based success planning and proactive engagement.
• Partner with Sales, Renewals, and Support to ensure seamless customer lifecycle management and retention.

Key skills and experience for this role include:

• 10+ years of experience in Customer Success, Account Management, or related customer-facing roles in SaaS or technology.
• Exceptional executive presence and communication skills, with the ability to influence senior stakeholders.
• Data-driven mindset with the ability to leverage insights to drive decision-making.

Benefits and culture:

• Generous PTO policy and competitive health benefits are offered.
• Focus on collaboration, clear and transparent communication, and putting people first.
• Opportunity to grow, experiment, and iterate in search of the best solution.