Identify areas of risk and takes steps to prevent customer or revenue churn. Responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.
Push Security is dedicated to defending organizations in the browser, where work and attacks happen. They are defining the future of Browser-based Threat Detection and Response, with a team of world-class red and blue team experts.
The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.
Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
Help drive the operational cadence of various businesses and functions.
Develop project scopes and objectives, involving all relevant stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.
Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.
Proactively manage customer health through intentional and outcome-driven engagement.
Drive product adoption acceleration and articulate clear ROI to customers.
Strengthen relationships and provide tailored advice on product fit and configuration.
Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Provides business and/or technical leadership with Consultants, Customers, and Partners.
Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
The Senior Solution Sales Executive supports the strategy and solution win for IT Workflow specialty solution areas. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution. Provide input to Account Executive during the account planning process based on territory strategy and recommendation.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Owns the entire customer journey from onboarding to value realization to value expansion, measuring specific metrics.
Acts as the ‘voice of the customer’ inside the company and becomes a trusted advisor on cyber risk.
Becomes a SAFE platform expert, helps customers become self-sufficient, and ensures alignment with best practices.
SAFE Security is building CyberAGI — a system of intelligence that autonomously predicts, detects, and remediates threats. They empower individuals and teams with freedom and responsibility, operating with radical transparency and a commitment to continuous learning.
The Customer Success Manager supports RingCentral’s high-profile customers and is a point person for larger customers, interfacing with various internal teams. The role involves proactively driving product adoption to maximize ROI and ensuring customer satisfaction through QBRs and success plans. Mitigating churn risk, maintaining MRR growth, and acting as a sales liaison to drive growth expansion are key responsibilities.
RingCentral, Inc. is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.
Design and operationalize a scalable, data-informed Customer Success strategy.
Lead the Customer Success Management and Renewals teams.
Drive improvements in product adoption, utilization, and customer satisfaction.
At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.