Job Description
Customer Partnership & Program Management:
- Serve as the primary Customer Success contact for strategic enterprise accounts.
- Coordinate cross-functional delivery teams and align internal stakeholders with account goals.
- Ensure value realization and communicate measurable outcomes from Lyric initiatives.
Adoption, Retention & Expansion:
- Monitor and improve customer health metrics, engagement, and satisfaction.
- Partner with Sales to develop renewal strategies and uncover growth pathways.
- Translate business pain points into prioritized solution approaches and clear impact narratives.
Strategic & Technical Engagement:
- Support onboarding, enablement, and scaling in close collaboration with Professional Services.
- Act as a strategic advisor to customers on modeling, planning, and AI applications.
- Surface actionable customer feedback to inform product roadmap and innovation priorities.
About Lyric
Lyric is an enterprise AI platform built specifically for supply chains, offering out-of-the-box AI solutions and a platform-first approach.