Own the full customer lifecycle from onboarding through go-live and expansion.
Lead discovery and build deployment plans tailored to customer workflows.
Drive adoption and expansion by ensuring measurable value and ROI.
GovSignals is an AI platform for government contracting, helping close the gap between government procurement and adversary capabilities. It is a well-funded, fast-growing startup with a mission-driven culture, serving customers from small contractors to Fortune 500 primes.
Manage strategic customer relationships and serve as a trusted advisor in government CX and digital services.
Develop and deliver comprehensive experience proposals, support pre-sales and post-sales activities, and drive organic growth.
Collaborate with internal teams to shape service development and represent Granicus as a thought leader in public sector transformation.
Granicus provides cloud-based digital solutions for government agencies to enhance communications and citizen engagement. The company serves over 5,500 government agencies and 300 million citizen subscribers, and has been recognized as a top workplace on BuiltIn and the GovTech 100 list.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Scale Airtable Builder Crews by recruiting leaders, developing playbooks, and expanding to new regions.
Drive community engagement across Airtable Community, Reddit, and social channels to boost customer connections.
Improve community operations by building scalable systems, dashboards, and workflows for program growth.
Airtable is a no-code app platform that empowers teams to accelerate critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Design, execute, and improve technical enablement programs across Field Engineering, including onboarding and certification tracks.
Maintain a continuous learning roadmap and create enablement assets like labs and playbooks in collaboration with SMEs.
Define and track KPIs such as time-to-proficiency and certification pass rates, using data to iterate on program design.
Neo4j is the graph intelligence platform that transforms data into knowledge for intelligent applications and AI systems. It serves 84 of the Fortune 100 and is backed by over $600M in funding, fostering a culture of inclusiveness and innovation.