Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Serve as the primary Gainsight administrator, owning configuration, governance, and optimization of the platform.
Partner with Customer Success leadership to design and automate customer lifecycle workflows.
Build executive dashboards and deliver insights on customer health, adoption, and renewal forecasting.
Truffle Security is a cybersecurity company focused on making secrets easier to detect, verify, and remediate across modern software environments. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, it is a growing company that values mentorship, equity, and psychological safety in a fully remote culture.
Own execution of global and regional pipeline generation programs, including sales plays and PipeGen days.
Run pipeline hygiene checkpoints and report on adherence and trends with RevOps and Sales Strategy.
Partner with Marketing, Enablement, and Sales Development to deliver programs and surface risks to decision-makers.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling faster, more secure software delivery. With over 50 million users and a culture embracing AI and continuous learning, the company is trusted by more than half of the Fortune 100.
Design, build, and continuously optimize onboarding programs for new sales hires to accelerate ramp time.
Define ramp architecture, role-track design, graduation milestones, and readiness criteria to drive business outcomes.
Partner with Product, Revenue Operations, and Sales leadership to ensure programs reflect real field conditions and leverage AI-enabled tools.
Vultr provides high-performance cloud infrastructure including Cloud Compute, GPU, Bare Metal, and Storage solutions globally. It is the world's largest privately-held cloud infrastructure company, valued at $3.5 billion, with a self-funded history and a culture of innovation and growth.
Own the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration.
Design behavior-based segmentation and triggers using product usage and health signals to deliver the right message at the right time.
Partner with Marketing, Product, and customer-facing teams to coordinate campaigns, support launches, and pilot agentic customer success approaches.
Mixpanel is a product intelligence and analytics platform that helps companies understand how people use their products. It serves over 29,000 customers and is backed by prominent investors, with a culture focused on bold bets, innovation, and customer success.
Own ABM strategy and execution for priority accounts, including building account plans and tiered plays.
Lead integrated campaigns and global webinars across AMER, EMEA, and APJ, coordinating with Sales and SDRs.
Measure and optimize KPIs including pipeline influence and ROI using Salesforce and marketing automation.
Horizon3 is a fast-growing cybersecurity company offering autonomous penetration testing through its NodeZero platform. The company embraces a remote-first culture with a small, collaborative team of former special operations and engineering experts.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Drive post-sale success for a portfolio of advertising customers, ensuring clear goals, risk management, and renewal readiness.
Advise on audience strategy, campaign optimization, and performance measurement to deliver measurable business outcomes.
Collaborate cross-functionally with internal teams to drive adoption, identify expansion opportunities, and evolve customer success playbooks.
6sense provides an industry-leading technology platform that helps companies multiply growth, retention, and efficiency. With a culture centered on values like teamwork and curiosity, the company employs passionate individuals dedicated to customer success.
Develop and manage digital acquisition strategies and roadmaps tied to measurable business goals.
Translate customer, business, and technical needs into clear functional requirements for engineering teams.
Analyze funnel and customer journey data to identify conversion gaps and growth opportunities.
Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions to clients. Their experienced team spans startups to Fortune 50 firms, with a culture defined by deep expertise, integrity, transparency, and dependability.
Drive strategic customer success initiatives that improve satisfaction, onboarding, retention, and revenue growth for Enterprise customers.
Advocate for customers across the organization and turn industry insights into strategic recommendations.
Analyze performance metrics, identify cross-sell and upsell opportunities, and mentor junior team members.
Certn makes background checks easier, helping people move faster into jobs, homes, and opportunities. They're a remote-first team with $127M+ raised and Deloitte Fast 50 recognition three years running.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Own operating metrics end to end and move specialist ramp, attach rate, pipeline coverage, and productivity.
Drive specialist sales as a growth engine via talent bar, onboarding, ramp math, and territory design.
Design sales plays and operating cadence, and own the executive narrative for the BU.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform. It is building an AI-native culture where technology and talent are unstoppable together.
Champion retention by proactively reducing churn and driving deep product adoption.
Inspire innovation by educating customers on industry best practices and creative solutions.
Act as a trusted advisor, cultivating relationships and ensuring a seamless customer journey.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.
Own the rate at which new subscribers engage with Customer Success and build demand generation against an installed base.
Lead a team running prioritized outreach on stalled customers, owning trial-to-implementation handoff and lifecycle expansion.
Instrument every play with hold-out groups and kill dates, building the activation scorecard and enablement curriculum.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization built for speed and ownership.