Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India.
Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond.
Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.
Owns strategy and execution for customer retention, expansion, adoption, and lifecycle engagement across the installed base.
Builds signal-driven customer marketing engine using product usage, account health, and lifecycle milestones.
Leads a lean, high-impact team and collaborates with Customer Success, Product, and Demand Generation.
ConnectWise is a global software company that provides a suite of tools for technology solution providers to manage their businesses and automate service delivery. With over 3,000 colleagues and over 45,000 partners, the company fosters an inclusive, positive culture that values diverse perspectives.
Own the customer-growth outcome end to end, spanning onboarding, activation, trial-to-paid, multi-product adoption, and expansion revenue.
Identify early and mid-lifecycle behaviors that predict expansion and turn them into a prioritized growth agenda.
Partner with Growth, GTM, Finance, and product teams to set shared metrics, causal standards, and data foundations on governed sources.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization focused on speed, ownership, and customer outcomes.
Define and drive product adoption strategy across key products and customer segments.
Analyze customer journeys and adoption metrics to identify opportunities and influence product roadmaps.
Partner cross-functionally with Product, Data, Marketing, and Customer Success teams to execute adoption initiatives.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption, and growth.
Balance 1:many customer programs with strategic engagements, building webinars and office hours.
Manage a large portfolio of scaled and mid-market customers through the full lifecycle, from onboarding to expansion.
Great Question is an all-in-one AI customer research platform that enables teams to recruit participants, run research, and share insights. Backed by world-class investors and trusted by companies like Gusto, Experian, Canva, and Brex, our remote-first culture is built on high trust, high agency, and high emotional intelligence.
Drive activation, feature adoption, product-led expansion, and retention across the entire Email Charter.
Optimize onboarding funnels, design viral PLG mechanics, and run continuous experimentation programs.
Partner cross-functionally to link email feature adoption to customer lifecycle value and ARR.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform for agencies and businesses. With over 2,000 team members across 10+ countries, we operate in a global, remote-first culture that champions innovation and puts people first.
Own overall retention and expansion targets, personally accountable for NRR and churn.
Coach and support the CS team, stepping into strategic accounts when needed.
Build scalable playbooks for onboarding, adoption, renewal, and expansion.
EULER is an AI-native PRM platform that replaces manual partner management with automation, driving repeatable revenue for modern partnership teams. We grew 600% YoY and serve industry leaders, with a fast-paced, no-ego culture.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Lead and develop the global Customer Success team across StarRez and College Pads, driving retention and renewal outcomes.
Own executive-level customer relationships and resolve complex escalations with cross-functional partners.
Improve the Customer Success operating model including segmentation, health scoring, tooling, and reporting.
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness, and revenue generation. Trusted by 1,400+ clients across 25+ countries, the company supports more than 4 million beds annually and blends global capabilities with personalized service.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Develop the strategy for and optimize self-service customer lifecycle programs to drive onboarding, product adoption, and retention.
Build in-app customer lifecycle strategies with cross-functional partners, launching communications to grow product adoption.
Analyze program performance and customer engagement, making data-driven adjustments to optimize outcomes.
Sprout Social is a global leader in social media management and analytics software, providing an intuitive platform for publishing, engagement, customer care, and AI-powered business intelligence. Founded in 2010 and headquartered in Chicago, the company has a hybrid team of 1,400 people across the globe with offices in Seattle, Dublin, and Poland, fostering a culture of openness, empowerment, and fun.
Build and lead the Customer Success function from the ground up, designing processes, playbooks, KPIs, and team structure.
Take executive ownership of the customer experience, developing deep relationships with senior stakeholders and driving retention and expansion.
Work cross-functionally to ensure smooth implementations, adoption, and continuous improvement using data and technology.
InSite Health is building the operating system for school and community wellness by partnering with school districts, government entities, and healthcare organizations to improve access and outcomes. They are a rapidly growing company seeking a senior customer success leader to build and scale their customer success function.
Own operating metrics end to end and move specialist ramp, attach rate, pipeline coverage, and productivity.
Drive specialist sales as a growth engine via talent bar, onboarding, ramp math, and territory design.
Design sales plays and operating cadence, and own the executive narrative for the BU.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform. It is building an AI-native culture where technology and talent are unstoppable together.
Design and launch automated digital customer success programs across the employer lifecycle, focusing on onboarding, activation, and retention.
Own customer messaging and positioning for lifecycle emails, in-app nudges, and playbooks to drive product adoption.
Run segmentation and A/B tests, track program KPIs, and partner cross-functionally to reduce churn and grow accounts.
Tapcheck is a digital platform offering on-demand pay access to employees, helping them avoid high-interest payday loans. The team is passionate about financial wellness and operates with a culture of humility, grit, and continuous improvement.
Lead and coach a team of 7-8 Customer Success Managers supporting upmarket customers with ACVs from $100K to $500K.
Drive retention, adoption, and value realization while collaborating with Sales, Product, and RevOps.
Own forecasting, renewal inspections, and operational excellence; travel up to 25% for customer engagements.
6sense provides an AI-powered platform that helps B2B organizations identify, engage, and convert buyers. It is a high-growth SaaS company with a people-first culture, emphasizing belonging, curiosity, and professional development.