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Key Responsibilities:
- Design and execute scalable customer success programs, including onboarding, adoption, and growth initiatives.
- Balance 1:many strategies with strategic customer engagements, building webinars and office hours.
- Manage a large portfolio of customers across the lifecycle, identifying expansion opportunities and product improvements.
About You:
- 5+ years in customer-facing roles at a SaaS company, with 8-10 years professional experience.
- Proven experience implementing scaled customer success initiatives.
- Ability to simplify technical subjects and prioritize high-touch vs. tech-touch approaches.
- Experience with UX research or design is a plus.
Why Join Great Question:
- Culture of customer obsession, curiosity, and high autonomy.
- Opportunity to shape and scale a critical business function.
- Remote-first culture with annual retreats, competitive compensation, and equity.
Great Question
Great Question is an all-in-one AI customer research platform that enables teams to recruit participants, run research, and share insights. Backed by world-class investors and trusted by companies like Gusto, Experian, Canva, and Brex, our remote-first culture is built on high trust, high agency, and high emotional intelligence.