Scale Customer Success Manager

About the Role:

• You will manage a portfolio of new and existing customers, using digital and scaled engagement programs to drive adoption, retention, and expansion.
• You will lead customer transitions from sales through onboarding and ongoing success, ensuring objectives and success plans are clearly understood.

Key Responsibilities:

• Proactively manage account health, prioritizing high-touch and low-touch activities based on customer value, lifecycle stage, and health indicators.
• Identify accounts at risk of churn and develop targeted retention strategies to strengthen long-term relationships.
• Collaborate with internal teams to communicate customer feedback and improve the overall customer experience.

Requirements:

• 2+ years of experience in remote scaled implementation, account management, or customer success.
• Strong operational capabilities with experience using data and digital customer success programs.
• Ability to build trusted relationships with multiple stakeholders and effectively engage champions and decision-makers.

Benefits:

• Flexible working arrangements, monthly wellness allowance, and home-office allowance.
• Health insurance, extended paid parental leave, and additional day off for your birthday.
• Share option opportunities, annual bonus, and opportunities for professional development.