Customer Experience Account Manager
Remote regions
USBenefits
Unlimited PTO
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Job Responsibilities:
- Ensure customer satisfaction by monitoring account health indicators, running usage and ROI analysis, and leading business reviews.
- Build lasting relationships as the primary point of contact from implementation kickoff.
- Oversee customer implementations for new use cases and work with the technical team on configuration.
Qualifications:
- 3+ years in Account Management, Customer Success, or related field, preferably in SaaS or healthcare technology.
- Experience managing customer relationships, driving adoption, and hitting retention goals.
- Proficiency with CRM and customer success platforms like Salesforce, plus data analysis skills.
Why Join:
- Join a mission-driven, world-class team aligned around a meaningful mission in healthcare.
- Enjoy growth opportunities through collaboration with experienced, high-performing leaders.
- Benefit from a flexible remote-first work environment with optional office presence in San Francisco and New York.
Plenful
Plenful builds AI workflow automation for healthcare operations, serving 90+ health systems. Backed by $50M Series B from top investors, they have a mission-driven, world-class team focused on transforming healthcare.