New Enterprise Customer Success Specialist

About the Role:

• This is a relationship-support role embedded in the Enterprise CS team.
• You'll partner with senior CSMs to ensure no detail slips through the cracks on high-stakes accounts.
• This role is a launchpad for growing into a full CSM position in enterprise healthcare SaaS.

What You'll Do:

• Prepare quarterly executive business reviews by pulling data, assembling slides, and coordinating logistics.
• Draft follow-up communications, track open commitments, and maintain stakeholder maps in CRM.
• Monitor account health signals and maintain accurate records in HubSpot.

What We're Looking For:

• 1-3 years of customer-facing or account support experience in SaaS or healthcare operations.
• Exceptional organizational skills and strong written communication with attention to detail.
• Proactive nature, proficiency with slide software and CRM, and comfort with ambiguity.

Benefits:

• Medical, dental, and vision coverage with low-to-no-cost premium options.
• 401(k) retirement plan, equity incentive plan, and annual company-wide bonus.
• Flexible vacation policy, summer Fridays, home office and wellness stipend, and internet stipend.