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Lyra Health
US
Customer Success
Data Analysis
Project Management
Customer Success Manager II
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Customer Success
Project Management
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Key Responsibilities:
- Team Leadership: Lead, mentor, and develop a team of Customer Success Associates, guiding their professional growth.
- Strategic Oversight: Own retention and success strategy for health system partners, ensuring targets are exceeded.
- Executive Relationship Management: Serve as escalation point and maintain relationships with C-suite stakeholders.
Qualifications and Experience:
- 5+ years in customer success or healthcare leadership, with 1+ years in people management.
- Deep understanding of health systems, health plans, or pediatric mental health landscape.
- Advanced skills in Google Workspace, CRM tools (Salesforce, Asana), and data visualization (Tableau, Quicksight).
Benefits and Culture:
- Comprehensive healthcare coverage including medical, dental, vision, and life/disability insurance.
- Competitive time off, equity through restricted stock units, and 401(k) with up to 3% matching.
- Monthly tech allowance and well-being perks throughout the year.
Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.