Similar Jobs
See allCustomer Success Manager II
Lyra Health
United States
Customer Success
Project Management
Communication
Client Success Manager
Force Therapeutics
US
Account Management
Communication
Customer Success
Global Account Consultant
Lyra Health
South Africa
Customer Relationship Management
Project Management
Cross-functional Collaboration
Sr. Customer Success Manager
Axon
US
Customer Success
Project Management
Data Analysis
Senior Manager, Customer Strategy and Success
Oshi Health
US
Data Analysis
Cross-functional Coordination
Account Management
About the Role:
- Lyra Health is seeking a Senior Customer Success Manager who is energized by engaging with customers and building relationships.
- You should be highly strategic, an exceptional data storyteller, and a champion for technological innovation.
Responsibilities:
- Serve as the primary relationship and strategy owner for large, multi-national employer partners.
- Lead C-suite-level conversations and presentations using data-driven storytelling.
- Collaborate internally with product, clinical, data science, and legal teams to resolve customer issues.
Qualifications:
- 15+ years of experience in customer success, ideally in HR, benefits, or healthcare with employers.
- Excellent verbal and written communication skills and ability to analyze large data sets.
- Ability to operate effectively in fast-paced environments and manage complex challenges.
Benefits:
- Comprehensive healthcare coverage including medical, dental, vision, FSA, HSA, life and disability insurances.
- Lyra for Lyrians coaching and therapy services, equity, competitive time off, paid parental leave, 401K with 3% matching.
- Monthly tech allowance and well-being perks throughout the year.
Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.