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• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
• Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
• Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.

Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.

• Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
• Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
• Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.

Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.

• Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
• Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
• Develop deep product knowledge and share industry best practices to help customers achieve operational goals.

Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.

• Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
• Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
• Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.

• Act as a strategic advisor to a portfolio of high-profile customers, managing the full customer lifecycle from onboarding to renewal.
• Analyze engagement and performance data to identify risks, uncover growth opportunities, and drive data-informed customer strategies.
• Partner cross-functionally with Sales, Product, Operations, and Marketing to deliver seamless customer experiences and support expansion.

EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.

• Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
• Empower customers to become self-sufficient, focusing on long-term success and retention.
• Monitor your book of business health via Catalyst, driving customers to specific business outcomes.

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.

• Own and grow strategic client relationships with large self-insured employers, translating healthcare claims data into actionable cost-saving strategies.
• Lead client engagement cycles including regular check-ins, executive presentations, and strategic business reviews, collaborating with internal data science and clinical teams.
• Oversee onboarding and implementation processes, coordinating with carriers and external data partners to ensure high-quality data intake and program enhancements.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to review applications and share top-fitting shortlists directly with employers, while the hiring company manages the final decision.

• Answering live calls, chats, and emails from clinicians and clients.
• Collaborating with internal teams to resolve roadblocks.
• Working with RCM and Engineering to address bugs and billing issues.

Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
• Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
• Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.

Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
• Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
• Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.

• Own the operator relationship end-to-end as the strategic partner to senior living operators, driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
• Drive commercial outcomes by leading executive business reviews with data-driven storytelling, spotting expansion opportunities, and maintaining ownership of net dollar retention.
• Build account plans, mentor CSMs and CSDs, and represent the voice of the customer internally across Sales, Product, and the CCOE.

Inspiren offers the most complete and connected ecosystem in senior living, combining compassionate care with technology to bring peace of mind to residents, families, and staff. Backed by nurse specialists and powerful analytics, the company provides integrated solutions that drive efficiency, profitability, and better care outcomes for senior living operators.

• Deliver responsive, high-touch service to drive renewals and grow partnerships across print and digital platforms.
• Provide white-glove support for clients and Area Directors, ensuring smooth communication and accurate campaign setup.
• Manage client accounts, identify upsell opportunities, and prevent churn by proactively addressing issues.

The N2 Company is America’s leading publisher of community magazines, reaching millions of readers. They provide supportive and fulfilling remote work opportunities for their team.

• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Own Assort's most strategic healthcare accounts through the entire customer journey, serving as primary relationship holder for launch, renewal, and expansion.
• Partner with C-suite executives to drive AI adoption, measure outcomes, and transform patient care experiences.
• Diagnose risks and opportunities using data, translate insights into recommendations that improve AI agent performance and ROI.

Assort Health builds AI agents for healthcare, providing omnichannel communication that remembers patients across calls, texts, and messages. With over 170M interactions handled across 8,000 providers, they have grown from 15 to 170 employees, backed by $100M in funding.

• Manage a portfolio of customers across MEA, acting as a trusted advisor to build, mature, and scale successful security programs.
• Use data-driven decision making and AI-first thinking to analyze program performance and deliver actionable insights to customers.
• Serve as primary liaison between customers and internal teams, handling escalations, executive reviews, and renewal processes.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.

• Partner with client success to design and execute employer and member-facing enrollment and engagement strategies that support client goals.
• Consult with employer clients to understand workforce demographics, tailoring marketing approaches to maximize relevance and adoption.
• Lead the development and execution of integrated marketing plans, including open enrollment and launch campaigns.

Headspace aims to provide every person access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members worldwide get personalized support. Their values shape their decisions, guide their collaborations, and define their culture.

• Partner with Product, Engineering, Marketing and Clinical teams to execute and improve Pharmacy Care and Weight Health solution initiatives.
• Identify and champion operational issues, driving root cause analysis and scalable process improvements across both solution lines.
• Program manage teams to initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience.

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first generative AI-powered health and care platform. With over 1,700 employers and health plans, they serve 21 million Members and are committed to transforming how people access and experience care.