Customer Success Manager, MEA
Benefits
Unlimited PTO
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Role Responsibilities:
- Apply First Principles Problem Solving to understand customer objectives and develop practical solutions for security program outcomes.
- Manage a portfolio of customer accounts throughout the lifecycle, including onboarding, adoption, renewal, and program expansion.
- Deliver executive business reviews, strategic presentations, and customer training sessions demonstrating value of HackerOne services.
Qualifications:
- 5+ years in Customer Success, Technical Account Management, or similar customer-facing role.
- Working knowledge of cybersecurity fundamentals including vulnerability management and security operations.
- Strong project management and communication skills with ability to travel quarterly.
Compensation & Benefits:
- UK Tier: £57-64K per year.
- Health insurance, equity stock options, retirement plans, unlimited PTO, paid maternity and parental leave.
HackerOne
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.