Team Leadership:
- Coach and mentor Customer Success Managers.
- Foster a culture of ownership and accountability.
Customer Value:
- Ensure customers realize value from NodeZero.
- Champion customer success internally.
- Define world-class customer success.
Strategic Relationships:
- Engage with executive stakeholders.
- Align on goals and roadmap.
Operational Rigor:
- Own processes and reporting in Gainsight and Salesforce.
- Monitor KPIs and track team performance.
Horizon3.ai
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.