Source Job

• Develop and maintain strong leadership-level relationships with customers.
• Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
• Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.

Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.

• Own the operator relationship end-to-end as the strategic partner to senior living operators, driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
• Drive commercial outcomes by leading executive business reviews with data-driven storytelling, spotting expansion opportunities, and maintaining ownership of net dollar retention.
• Build account plans, mentor CSMs and CSDs, and represent the voice of the customer internally across Sales, Product, and the CCOE.

Inspiren offers the most complete and connected ecosystem in senior living, combining compassionate care with technology to bring peace of mind to residents, families, and staff. Backed by nurse specialists and powerful analytics, the company provides integrated solutions that drive efficiency, profitability, and better care outcomes for senior living operators.

• Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
• Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
• Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.

• Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
• Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
• Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
• Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
• Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.

• Own day-to-day partner success and issue resolution, acting as the primary point of contact for partner needs.
• Drive provider adoption and utilization by analyzing performance data and deploying targeted interventions.
• Manage leadership and executive relationships, leading regular business reviews and building trust-based relationships.

Concert Health is a leading national behavioral health medical group integrating the Collaborative Care model into existing health care practices. They are committed to providing personalized, high-quality behavioral health support and have a diverse, inclusive culture as an Equal Opportunity Employer.

• Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
• Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
• Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.

Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.

• Own the full sales lifecycle, from cold outreach to closing deals with IDNs and Health Systems.
• Navigate the C-Suite, leading multi-stakeholder deals involving COOs, CHROs, and CEOs over 6–18 month cycles.
• Collaborate with Learning Design and Leadership teams to tailor solutions that solve specific clinical and operational gaps.

Springboard partners with health systems to solve the workforce pipeline problem. They help employers become talent makers by designing and delivering training programs that produce certified, job-ready talent, differentiating themselves with a model where customers pay for completers, not seats.

• Own and grow strategic client relationships post-sale.
• Identify new use cases and introduce additional solutions.
• Maintain a relationship-driven engagement model with frequent onsite presence.

Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to drive consumer engagement and promote health. They appear to be a medium-sized company that values innovation and client relationships.

• Manage a portfolio of Calendly’s largest accounts, ensuring adoption, retention, and long-term growth.
• Identify expansion opportunities across multiple business units and stakeholders.
• Align Calendly’s product with customer business objectives and influence product direction.

Calendly is a leading scheduling automation platform transforming the way individuals and teams connect. Millions of users rely on the product to save time and streamline their meeting scheduling processes. We are a dynamic and growing company that values innovation, customer success, and fostering a collaborative and inclusive culture.

• Drive revenue growth through upselling and cross-selling to existing strategic accounts.
• Manage renewals, expand relationships, and lead complex sales cycles.
• Partner with sales teams on account planning and white space analysis.

Atlassian builds software products to help teams collaborate and unleash their potential. They are a distributed-first company with a large global workforce, partnering with 82% of the Fortune 500.

• Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
• Develop strategic account plans to drive customer and Nuvolo’s growth.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.

Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.

• Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships.
• Develop collaborative working relationships with external health plan executives to identify and capitalize on high-impact growth opportunities.
• Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership.

Alma's mission is to simplify access to high-quality, affordable mental health care by making it easy for therapists to accept insurance. They operate in all 50 states, with over 20,000 therapists in their growing network and have raised $220.5M in funding.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Define and evolve the Client Success service model for a portfolio-based segment.
• Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.

Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.

• Act as an advocate for our customers to help them achieve business outcomes.
• Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
• Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.

• Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
• Lead solution deployments with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

• Own and elevate retention outcomes: Drive measurable improvements in customer retention.
• Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
• Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.

Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.