Source Job

• Drive implementation from end to end, both internally and externally with client teams
• Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities

Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, and is backed by leading investors such as Deerfield Management. The Coherenauts who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles.

• Drive key workstreams within large-scale implementation projects for new hospital partnerships.
• Partner with hospital leaders and cross-functional teams to execute program launches and build project plans.
• Evaluate workflows, design efficient processes, and coordinate across IT, operations, and clinical teams.

Shields Health Solutions partners with hospitals to build and operate specialty pharmacy programs, improving patient access to care. They are a growing company that offers a fast-paced, consulting-style environment with real ownership over impactful workstreams.

• Manage software implementation projects from kickoff to go-live, coordinating cross-functionally.
• Proactively identify project risks and propose alternative solutions to keep timelines on track
• Configure client applications using a no-code flow builder, conduct quality assurance testing.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year with extensive growth potential ahead. They are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

• Oversee strategic customers throughout their implementation journeys.
• Partner with account executives and solution engineering to scope and price services.
• Project manage implementation programs for our largest customers.

AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.

• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
• Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
• Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.

Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
• Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
• Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Founded by Dr. Tom X. Lee, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.

• Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion.
• Manage multiple customer projects simultaneously; work with customers, partners, & internal solutions consultants to drive positive progress.
• Proactively identify risks pertaining to time, scope, & budget and develop comprehensive mitigation strategies with clear communication plan.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Its global team of innovators is customer-obsessed and building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Drive net-new logo acquisition and lead strategic expansion and long-term revenue growth within existing client relationships.
• Focus on opening new buying relationships, building pipeline, and closing complex healthcare SaaS deals.
• Lead the end-to-end new business motion, including territory planning, prospecting, discovery, executive agreement, demonstrations, contract negotiation, and close

Experian is a global data and technology company, powering opportunities for people and businesses around the world. With 23,300 people across 32 countries, they invest in people and new advanced technologies to unlock the power of data and to innovate.

• Lead project planning and manage multiple, ongoing software implementations
• Define project scope, goals and deliverables
• Track project deliverables and manage risk and issues using appropriate tools

Experian is a global data and technology company powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.

Garner transforms the healthcare economy by delivering affordable, high-quality care. They partner with employers to redesign healthcare benefits using clear incentives and data-driven insights, and are one of the fastest-growing healthcare technology companies in the country.

• Lead life science customers in the configuration and implementation of Veeva’s Regulatory suite.
• Manage software implementation projects and customers through the full implementation lifecycle.
• Conduct configuration requirements workshops then design, prototype, configure and document content solutions.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are legally bound to balancing the interests of customers, employees, society, and investors.

• Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
• Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks.
• Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. With a combination of training, software, and tools, they put people and safety first while protecting critical operations.

• Create and execute a scalable sales strategy.
• Translate capabilities into clear market positioning.
• Build predictable pipeline coverage and opportunity qualification.

HealthAxis provides core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. They foster a vibrant and human-centric environment.

• Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
• Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
• Proactively identify implementation risks and drive resolution, escalating early when needed.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.

• Own the end-to-end implementation lifecycle for customer deployments.
• Coordinate across internal teams and customer stakeholder groups.
• Identify, document, and escalate implementation risks proactively.

Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.

• Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
• Serve as a subject matter expert and point of escalation for all SMB customers.
• Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.

• Lead end-to-end Clinical Epic implementations.
• Partner with clinical stakeholders to align workflows and system design.
• Lead, coach, and manage clinical application analyst teams.

Prime Healthcare is an award-winning health system headquartered in Ontario, California. It operates 55 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0 million patient visits annually and has over 60,000 employees and physicians.

• Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

• Own the end-to-end implementation lifecycle for partner programs from requirements gathering through launch.
• Work closely with Engineering, Product, Design, and Customer Success Managers to coordinate delivery.
• Serve as the primary day-to-day partner contact during implementation projects and track project health proactively.

Sure provides innovative insurance programs that real customers interact with every day. The company is a growing SaaS platform environment working with top brands and carriers.