Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion.
Manage multiple customer projects simultaneously; work with customers, partners, & internal solutions consultants to drive positive progress.
Proactively identify risks pertaining to time, scope, & budget and develop comprehensive mitigation strategies with clear communication plan.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Its global team of innovators is customer-obsessed and building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Manage complete lifecycle for software development projects in a Federal Government Contracting Environment.
Proactively identify and mitigate risks and issues.
Pyramid Systems Inc. is an award-winning technology leader driving digital transformation across federal agencies. They empower forward-thinking innovations, accelerate production-ready software, and deliver secure solutions. Voted a Top Workplace, they are headquartered in Fairfax, VA, and have a growing national footprint.
Manage software implementation projects from kickoff to go-live, coordinating cross-functionally.
Proactively identify project risks and propose alternative solutions to keep timelines on track
Configure client applications using a no-code flow builder, conduct quality assurance testing.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year with extensive growth potential ahead. They are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Drive projects delivering decisioning, analytical, fraud detection, and identity solutions for top financial institutions.
Guide planning and daily coordination with partners, providing professional client consulting tailored to varying technical proficiencies.
Manage subject matter experts and priorities, reporting to the Senior Manager of Process Improvement.
Experian is a global data and technology company that powers opportunities for people and businesses across various markets like financial services and healthcare. It has an award-winning, inclusive culture and a team of approximately 25,200 people operating in 32 countries.
Participate in end-to-end implementation activities.
Develop an understanding of Experian Health's product suite and apply best‑practice workflows.
Facilitate requirements gathering, workflow mapping, configuration reviews, and user acceptance testing.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries.
Drive implementation from end to end, both internally and externally with client teams
Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, and is backed by leading investors such as Deerfield Management. The Coherenauts who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles.
Conduct in-depth analysis for orders and tasks management and associated service documentation solutions.
Stay abreast of changing customer needs and industry trends.
Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case.
PointClickCare helps providers deliver exceptional care. As a leading health tech company, PointClickCare empowers employees to push boundaries, innovate, and shape the future of healthcare. They serve over 30,000 provider organizations.
Responsible for coordinating and driving delivery across the full enterprise IT project portfolio.
Supports executive communications, governance cadences, and portfolio-level tracking.
Brings structure, accountability, and clear communication to complex efforts in a fast-paced, multi-site healthcare environment.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Their team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Manages design and construction related activities for capital projects.
Manages project communications, contract administration, and change orders.
Interfaces with hospital operations leadership for project coordination.
CommonSpirit Health delivers integrated health services, driven by innovation and humankindness. As one of the nation’s largest nonprofit Catholic healthcare organizations, we have over 157,000 employees across 24 states.
Lead end-to-end project management across multi-workstream CCN NG and VFMP EDI modernization initiatives.
Oversee integration testing planning and coordination, including end-to-end test strategy development and UAT facilitation.
Serve as a primary liaison to senior VA leadership and program office stakeholders, facilitating governance meetings.
Artemis supports the Department of Veterans Affairs (VA) Community Care Network Next Generation (CCN NG) and Veterans Family Member Program (VFMP) Electronic Data Interface (EDI) modernization initiatives. They seem to value decisive, data-driven project management professionals who thrive in ambiguous, fast-paced federal environments.
Resolve and/or escalate issues in a timely fashion and understand how to communicate difficult/sensitive information tactfully.
Review deliverables prepared by the team before they are passed to client.
Mitigate team conflict and communication problems.
Cotiviti partners with various other teams at Cotiviti, including Research & Development and Client Implementations to deliver client centric projects. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs.
Supports the Retrieval Operations team with new technology initiatives and system issue triage.
Develops and delivers progress reports, proposals, and requirements documentation.
Manages project dependencies, critical paths, milestones, and deliverables.
Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.
Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
Proactively identify implementation risks and drive resolution, escalating early when needed.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.
Lead business readiness and enablement activities for service and operations teams aligned to the Product Development Lifecycle (PDLC).
Define and execute internal communication strategies, create content for internal channels, and project manage User Acceptance Testing (UAT) readiness.
Partner with cross-functional stakeholders to coordinate training, reinforcement activities, and support adoption and post-launch feedback and metrics tracking.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers, with a vision to make Health Savings Accounts (HSAs) as widespread as retirement accounts by 2030. The company fosters a culture where the person is valued more than the position, emphasizing teamwork and inclusion in a fast-paced, service-driven environment.
Lead complex, cross-functional programs with high business impact.
Partner with senior leaders to translate strategy into actionable programs.
Establish and monitor key performance indicators to measure program success.
CSAA Insurance Group, a AAA insurer, provides personal lines property and casualty insurance. With over 3,800 employees, they focus on innovation and human-centered solutions, fostering a collaborative culture where employees' strengths are valued and ideas drive impact.
Facilitate deliveries of Lumin Digital's online banking platform and ancillary products and services, creating and managing multi-phase project schedules with varying complexity.
Consult with clients to understand requests and turn them into actionable items, coordinating with other project managers, partners, and vendors to ensure successful implementation.
Educate stakeholders on issues, risks, and remediation plans, assembling and leading status meetings for key stakeholders to drive project goals.
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people, empowering credit unions and banks by creating cutting-edge digital experiences to continuously serve, engage, and grow their membership base. The company is 100% cloud-native and fosters a culture of trust, respect, and boldness, encouraging continuous improvement, collaboration, and innovation.
Manage complex mission driven projects for public sector clients.
Own the project scope, timeline, and budget.
Responsible for coordination of cross-functional teams to serve customers.
Granicus' technology transforms the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies, with over 300 million citizen subscribers that use their digital solutions.
Overseeing the day-to-day execution and delivery of project management services including team leadership, project oversight, performance tracking, and stakeholder communication.
Effective communication with executive leadership and departmental teams to maintain efficient project execution, resource coordination, and consistent delivery outcomes.
Deliver clear communication to vertical leadership and partnering cross functionally.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications and systems management, with an emphasis on building, deploying, and managing custom solutions.
Lead and scale agile project management practices.
Collaborate with cross-functional teams to improve project outcomes.
Develop and implement project strategies to enhance efficiency.
Konovo is a global healthcare intelligence company with a mission to transform research through technology, enabling faster, better, connected insights. With over 300 employees across 5 countries, they collaborate to support some of the most prominent names in healthcare.
Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.