Maven Clinic

This role offers a unique opportunity to contribute to Maven’s GTM strategy and directly influence high-impact decisions at the executive level. As a Senior Analyst, you will serve as a thought partner to Sales, Marketing, Client Success, and Business Intelligence teams, supporting the Director of Revenue Operations and the broader Finance function in driving smart, data-informed growth.

As Client Success Manager at Maven, you will lead a portfolio of employer clients, maintain high client engagement and satisfaction, and collaborate with channel/payer partner client executives. You will consult clients on ways to better support their working parents, convert clients into Maven advocates, and manage client issues.

This role will oversee a critical portion of our unified Support organization, managing managers and a team of 15–30+ as we continue to scale. As Director, define and drive the strategy, execution, and outcomes for your team, partnering closely with Product, Engineering, Clinical Operations, and Data teams to evolve how we support our members at scale. Champion member experience and implement and refine processes to improve speed, quality, and efficiency of member interactions.