Support live clinical cases across multiple accounts, assist with procedural setup and staff education, and ensure KPI collection and clinical documentation. Partner with Sales and Marketing for account success and contribute to training and onboarding in the field.
Working independently via video conference, this CMA provides administrative support in a healthcare office, coordinating care as part of the interdisciplinary team, supported by the Associate Clinical Director and Clinical Director. Responsibilities include answering calls, requesting records, communicating with providers, maintaining patient records, scheduling visits, creating patient packets, assisting with authorizations, and coordinating patient transportation.
The Patient Care Advocate (PCA) is responsible for serving as a liaison between patients and healthcare providers, ensuring that members receive the highest level of care and support. The PCA will advocate for patient’s needs, provide education and guidance, and assist with navigating the healthcare system while removing the complexities of the pharmacy benefit.
As a vital member of the Enhanced Care Management team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our services. You will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team. The ideal candidate will be personable and professional in phone interactions.