Source Job

• Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
• Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
• Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.

• Independently resolve a broad range of member inquiries across Maven Managed Benefits, fertility programs, and Maven Wallet workflows.
• Interpret and clearly explain benefits design, eligibility, and coverage to members, identifying edge cases and ensuring alignment with plan rules.
• Manage end-to-end reimbursement and payment workflows, including reviewing documentation, identifying discrepancies, guiding members on next steps.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Maven Clinic is a recipient of over 30 workplace and innovation awards.

• Answer a high volume of inbound calls and chats from members, providers, and vendors.
• Own the member's journey, including researching and resolving complex cases.
• Explain all available benefits and help members understand their healthcare options.

Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.

• Provide customer service support to the providers via phone and email
• Provide accurate reporting data in compliance with industry standard
• Be point of contact for the event vendor management process includes activating and adding new vendors

Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Handle complex and sensitive conversations with professionalism, empathy, and patience

Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.

• Accept incoming phone calls and return calls from patients involving clinical inquiries.
• Review schedule daily to ensure pre-visit preparations are complete.
• Call patients at risk for a “no-show” prior to their appointment; contact "no-show" patients and inquire as to their status.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They enhance existing care teams, providing extra support with compassion and commitment.

• Utilize active listening and written communication skills to interact with and support patients via phone, chat, and emails.
• Manage all care coordination needs, including platform sign up, troubleshooting tech issues, and scheduling appointments.
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level of care.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people and are valued at $3.3 billion.

• Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs.

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. They are made of passionate people from various backgrounds and are driven to fix a broken system.

• Making outbound calls to patients, members, and customers.
• Helping patients make decisions that will enhance their healthcare experience.
• Assisting members and patients with benefits and insurance information.

Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.

• Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
• Ensures patient-specific needs are met by arranging interpretation services as needed.
• Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.

Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow

Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

• Act as the primary point of contact for new patients calling and emailing in.
• Efficiently register and onboard a high volume of new patients.
• Precisely verify patient insurance information to confirm active coverage and eligibility.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.

• Manage inbound and outbound calls, process patient referrals, and coordinate scheduling.
• Ensure accurate documentation and take ownership of referral outcomes.
• Communicate with patients in English and Spanish, clarifying details and providing empathetic support.

20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. We aim to improve business efficiency and service delivery through high-quality, task-specific services rendered by qualified contractors.

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members

Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities they serve.

• Manage schedules and provide administrative support.
• Review payroll and assist with benefits and timesheets.
• Support patient satisfaction and handle communications.

They operate a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs. The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics.

• Manage a high volume of outbound and inbound new patient onboarding calls
• Build trust with patients and clinical care team members through exceptional omnichannel customer service
• Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.

• Act as the first point of contact for new and existing patients.
• Provide timely, professional support across phone, email, and live chat/messaging.
• Resolve customer queries efficiently, escalating appropriately when required.

HeliosX's mission is to make healthcare easier to access, faster to receive, and centered around the individual. The company was founded in 2013 and has grown without external funding, scaling profitably through technology, execution, and medical expertise.

• Support clinical staff by gathering data to complete the medical necessity review process.
• Create and send letters to providers and/or members to communicate information.
• Collaborate with care management teams and stakeholders to provide optimal service.

Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.

• Build and maintain trusted client relationships, acting as a primary point of contact.
• Onboard new customers, providing technical support, and resolving issues.
• Collaborate with Product and engineering teams to address product reliability.

Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.

• Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
• Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
• Educate members on their care referral options, empowering them to make informed healthcare decisions.

Sana Benefits is building affordable health plans designed around Sana Care, their integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. They've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for their members.