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Patient Referrals & Scheduling:
- Manage high-volume calls related to patient referrals.
- Schedule patients accurately and handle rescheduling.
- Coordinate referrals across internal systems.
Communication & Outreach:
- Communicate with patients via phone and text in English and Spanish.
- Clarify referral details and insurance requirements.
- Provide clear and empathetic communication.
Referral Portal & Queue Ownership:
- Independently manage assigned referral queues.
- Review and resolve incomplete referrals.
- Ensure referrals are processed accurately.
20four7VA
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. We aim to improve business efficiency and service delivery through high-quality, task-specific services rendered by qualified contractors.