Provide in-the-moment clinical support and connection to appropriate referrals and resources.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
Spring Health's mission is to eliminate every barrier to mental health. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people and are valued at $3.3 billion.
Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven offers clinical, emotional, and financial support across various stages of life.
Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment.
Engage with clients to assess their needs, provide information about treatment options, and make recommendations for care.
Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Act as the primary point of contact for new patients calling and emailing in.
Efficiently register and onboard a high volume of new patients.
Precisely verify patient insurance information to confirm active coverage and eligibility.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
Ensures patient-specific needs are met by arranging interpretation services as needed.
Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Oversee the provider performance and escalations team.
Conduct audits and quality assurance reviews to promote quality of care.
Work closely with cross-functional partners to strengthen and improve quality of care systemically through innovation.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and provide care for 10 million people and their valuation has reached $3.3 billion.
Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.
Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.
Investigate and resolve care complaints and grievances about providers
Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes
Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and provide care for 10 million people.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.