Similar Jobs
See allSenior Support Associate
Maven Clinic
US
Customer Service
Communication
Empathy
Member Services Senior Associate
Maven Clinic
US
Member Care Advocate (MCA)
Included Health
US
VoIP
CRM
Healthcare
Healthcare Customer Service Rep
Sutherland
Global
Customer Service
Communication
MS Office
Bilingual Customer Service Representative (English/Spanish)
Garner Health
US
Customer Service
Zendesk
Communication
Responsibilities:
- Prioritize tasks and manage a schedule of meeting a high volume of members to conduct introductory video appointments.
- Provide personalized recommendations for supporting member needs.
- Escalate concerns or questions appropriately.
Required Qualifications:
- Fluency in English and Japanese.
- A background in allied health, human services, or healthcare.
- 1-2+ years of direct patient care experience or digital health.
Benefits:
- Access to specialists, including care for mental health, reproductive health, family planning and pediatrics
- Annual professional development stipend and access to a personal career coach
- 401K matching for US-based employees, with immediate vesting
Maven Clinic
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven offers clinical, emotional, and financial support across various stages of life.