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Responsibilities:
- Answer a high volume of inbound calls and chats from members.
- Be a part of a team that manages all member inquiries.
- Own the member's journey, including researching and resolving complex cases.
Qualifications:
- Bachelor's degree with 2 years of healthcare experience, OR 5 years of relevant experience.
- Experience using VoIP phone systems AND comfortable handling a high volume of calls.
- Robust knowledge with Google apps, Apple products, and CRM software.
Benefits:
- Excellent medical, dental, and vision insurance.
- Paid time off, generous parental leave, company-wide holidays, and paid volunteer time.
- Numerous opportunities for career advancement and professional development.
Included Health
Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.