Job Description
WHAT YOU’LL BE DOING:
- Serving as the first point of contact for members and providers, handling 30–40 calls per day.
- Answering client and provider questions including claims payment, status and coverage information.
- Educating customers on their plan and encouraging use of our digital tools.
Qualifications:
- At least 2 years of experience in a healthcare contact center.
- 3+ years of customer service experience overall.
- Tech-savvy with the ability to learn and pivot quickly across multiple systems.
BENEFITS:
- Comprehensive Medical, Dental, and Vision plans.
- A 401(k) plan includes a 3% employer match to your 6% contribution.
- Paid time off plans helping you achieve work-life balance.
About Guidehealth
Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.