Customer Service Representative

As a Customer Service Representative, you will:

-Provide benefit information to callers

-Answer questions about healthcare accounts accurately

-Create a welcoming experience by genuinely engaging with each caller

Your responsibilities include:

-Handling 35-50+ inbound and outbound phone calls daily

-Working closely with claim staff to make necessary adjustments to claims

-Demonstrating ethical conduct, safety, and compliance

Required Qualifications:

-Bachelor’s degree or medical billing/coding certification.

-Two+ years of customer service experience; one+ year in TPA or payer setting

-Proficiency in communication, multitasking, and computer skills