Member Services Senior Associate

Responsibilities:

• Independently resolve a broad range of member inquiries across Maven Managed Benefits, fertility programs, and Maven Wallet workflows while meeting defined response time, quality, and satisfaction standards
• Interpret and clearly explain benefits design, eligibility, and coverage to members, identifying edge cases and ensuring alignment with plan rules and member context
• Manage end-to-end reimbursement and payment workflows, including reviewing documentation, identifying discrepancies, guiding members on next steps, and ensuring accurate processing

Minimum Qualifications:

• 2+ years of experience in a member-facing or customer support role within healthcare, insurance, financial services, or another process-driven environment
• Demonstrated ability to independently manage complex, multi-step workflows with accuracy and attention to detail
• Experience interpreting benefits, claims, reimbursements, or policy-driven rules, or the demonstrated ability to learn quickly regulated environments

Benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days