Job Description
Responsibilities:
- Be the ultimate people manager.
- Act as the primary escalation point for member issues.
- Learn the ins and outs of Maven’s business.
Requirements:
- 5–7 years of experience in Customer Service Operations.
- 3+ years of experience managing teams of 10+.
- 2+ years of direct experience resolving complex fertility financial and benefits billing issues.
Benefits:
- Maven for Mavens: access to the full platform and specialists.
- Whole-self care through wellness partnerships.
- 16 weeks 100% paid parental leave.
About Maven Clinic
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. The company has over 2,000 employers and health plans trusting their platform, and they've won multiple awards for their culture and innovation.