Source Job

• Act as the primary point of contact for new patients calling and emailing in.
• Efficiently register and onboard a high volume of new patients.
• Precisely verify patient insurance information to confirm active coverage and eligibility.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow

Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

• Serve as the ongoing point of contact for Medicare patients after their intake appointment.
• Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments).
• Troubleshoot issues related to online portals, referrals, or provider communication.

Understood Care aims to bridge the healthcare gap for Medicare patients needing help navigating the healthcare system. They seem to value compassion, proactivity, and patient empowerment in a fast-paced, startup environment.

• Oversee the daily operations of the Enrollment Specialist team, including planning daily team coverage for various tasks.
• Ensure the efficient and accurate execution of all new patient onboarding processes, including effective management of incoming communications.
• Lead, coach, and develop a team of Enrollment Specialists, providing ongoing performance feedback, conducting regular one-on-one meetings, and completing annual performance evaluations to ensure high-quality service and productivity.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

• Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
• Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
• Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.

Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.

• Provide service for inbound pharmacy phone calls and/or placing outbound patient refill calls.
• Assist the patient through the entire refill process.
• Respond to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy.

Shields Health Solutions partners with hospital leaders to build world-class specialty pharmacy programs. They offer solutions for hospitals to elevate care, improve financial outcomes, and streamline operations.

• Answer incoming calls in a friendly and compassionate manner, engaging appropriately with the patient population.
• Facilitate seamless transitions of care through collaborative pathways across multiple care settings to ensure the patient’s wishes are upheld.
• Advocate for members by identifying barriers to care, ensuring they receive appropriate support and interventions.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. They are committed to improving patient outcomes and improving quality of life.

• Support clinical staff by gathering data to complete the medical necessity review process.
• Create and send letters to providers and/or members to communicate information.
• Collaborate with care management teams and stakeholders to provide optimal service.

Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.

• Oversee and execute patient collection initiatives.
• Monitor outbound patient outreach campaigns to resolve outstanding balances.
• Collaborate across billing, AR, and customer support teams to resolve discrepancies.

Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, offering tailored care and generating positive ROI for employers.

• Provide excellent customer service and product information to patients and providers.
• Support field teams, operations, and sales by delivering timely feedback.
• Proactively create a better patient experience.

Apria Healthcare's mission is to improve the quality of life for patients at home by providing home respiratory services and select medical equipment. They strive to meet the needs of their patients with empathetic, thoughtful, and compassionate people.

• Making outbound calls to patients, members, and customers.
• Helping patients make decisions that will enhance their healthcare experience.
• Assisting members and patients with benefits and insurance information.

Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.

• Manage inbound and outbound calls, process patient referrals, and coordinate scheduling.
• Ensure accurate documentation and take ownership of referral outcomes.
• Communicate with patients in English and Spanish, clarifying details and providing empathetic support.

20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. We aim to improve business efficiency and service delivery through high-quality, task-specific services rendered by qualified contractors.

• Support the onboarding process of new groups from application through to successful enrollment.
• Work with customers on their annual benefits renewal process and any coverage or carrier changes.
• Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.

SimplyInsured aims to alleviate concerns surrounding health insurance by providing transparent, accessible solutions to small business owners. With over 20,000 customers and key partnerships, they are rapidly expanding within the health insurance industry.

• Conduct in-depth qualification on 100+ leads daily and adhere to our established lead process.
• Leverage our CRM tool to engage with prospective patients through text, email or phone.
• Be responsible for meeting specific Key Performance Indicators (KPIs) or sales goals.

AirSculpt is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. More than 75,000 AirSculpt cases have been performed in AirSculpt’s 30+ premium locations throughout the U.S. and Canada.

• Guiding applicants through the Virta enrollment process to answer questions and provide motivation.
• Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas.
• Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team.

Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. They have raised over $350 million and partner with health plans, employers, and government organizations.

• Make high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers.
• Use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals.
• Meet daily performance metrics including appointments, calls, handle time, and productivity.

Senture's mission-driven team focuses on improving access to care for members. This is a fast-paced call center environment where productivity and quality standards are key, with competitive benefits, PTO, growth, and development opportunities.

• Maintain oversight over a specified panel of members by performing ongoing assessments.
• Create comprehensive care plans addressing members' needs and conducting regular follow-ups.
• Ensure achievement of targeted goals related to patient outcomes and care plan realization.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Utilizes multiple online order retrieval systems to verify or print the patients order.

Northwestern Medicine strives to cultivate a positive workplace through its patient-first approach. They are a leader in the healthcare industry, providing competitive benefits such as tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

• Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
• Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.

• Serve as the primary contact for inbound patient calls, answering questions regarding prescriptions, prior authorizations, and referrals.
• Document all patient interactions and requests accurately in the EHR, routing clinical tasks to the appropriate teams according to escalation protocols.
• Follow standardized workflows, adhering to HIPAA requirements and meeting service-level expectations for response time and accuracy.

Midi Health is on a mission to transform care for women in midlife. They aim to build a best-in-class team while working with smart, purpose-driven people.