Patient Access Specialist

Responsibilities:

• Responding to questions and concerns.
• Maintaining patient confidentiality per HIPAA regulations.
• Completing other duties assigned by manager.

Communication and Collaboration:

• Communicating information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Providing professional and constructive environment for communication across units/departments and resolves operational issues.
• Demonstrating teamwork by helping co-workers within and across departments.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Participates in departmental quality improvement activities.